Methodology

Fulcrum offers consulting services in:

Fulcrum approaches projects with an 80-15-5 percent rule. We can develop 80 percent of the solution by drawing upon our extensive industry experience and knowledge of trends we have tracked in previous projects.

The next 15 percent of the solution is tailored to your precise needs. We consider your organizational culture, your distinct business processes and operations, the needs of your customers, your risk tolerance, your competitors, and the dynamics of your markets. We concentrate on your organization's unique characteristics, such as tasks, workflow, business processes, finances, and technology.

The last 5 percent is a moving target, tied to your anticipated needs or the uncertainties you face. This 5-percent solution enables your enterprise to manage change, keep your options open, and stay nimble as things change around you.

Fulcrum uses best-of-breed tools, such as the ITIL Framework, flowcharting techniques, cause and effect diagrams, Pareto charting, and malleable concepts of operations.

ITIL, or Information Technology Infrastructure Library, is a framework of industry best practices for the support and delivery of IT services. It applies to both distributed and centralized systems and is scalable to fit both large and small organizations. ITIL defines what's necessary for an IT infrastructure to provide optimal services to customers at a justifiable cost.

The benefits you will realize from the ITIL approach include:

How long will it take you to see these benefits? This depends on the complexity of the task. Some improvements take effect immediately and others take longer. But delay has real costs, too. Don't delay—call Fulcrum.