NOC Solutions

A Network Operations Center (NOC) is the heart and soul of any corporate IT infrastructure. NOCs guard against IT failures and ensure that unusual events are spotted when they occur and are investigated. They not only need to detect and resolve problems, but prevent them.

Building a new NOC or designing one to be more effective is what Fulcrum IT does very, very well. We analyze your operational environment, using clearly defined, documented process based on the Information Technology Infrastructure Library (ITIL).

Fulcrum IT will analyze your current environment, processes, and procedures, as well as your customers' requirements. Then we provide you with a comprehensive report outlining the strengths of your current infrastructure, and the ways we can help. For example, we review:

• Day-to-day operating procedures
• Proactive event procedures
• Reactive event procedures
• Post mortem procedures
• Trending and analysis procedures

Thorough requirements analysis, tied to a clear understanding of the operational or business environment, provides the foundation for a NOC to run smoothly. That practice runs through all our professional services. That's what it takes to plan, design, engineer, install, and test the proper technical solution. And we share what we know by training our customers so they know it independently.

Network Operations Center Services

Fulcrum IT provides everything you need to monitor and manage voice, data, and communications networks. We'll guide you through technology solutions that let you shift focus from your IT infrastructure to your business, objectives. Depending on your goal, Fulcrum IT can design the network operations center you need for:

• Fault management
• Preemptive maintenance
• Process and procedures for daily workflow management

Our motto is "Always Available Expertise." Highly skilled IT specialists are ready to assist you to maximize application uptime and ensure voice and data network integrity.

Fulcrum IT works with the latest leading-edge technologies through partnerships with the industry's top vendors. That helps us set up NOCs with state-of-the-art Network Management Systems. These respond to customer service issues and network outages faster and more cost-effectively. Proactive monitoring and quick identification of potential problems can keep applications or network devices from failing unexpectedly.

Here's the full list of services we offer:

• Proven methodology and procedures
• Restructuring services
• Analysis and recommendations
• Change management implementation
• Notification and escalation procedures
• Tool development
  • NMS (COTS)
  • Call tracking (help desk) tool integration